MSP Plans

 

Description Non Plan Clients
Plan Members
Hourly On Site Rate $150 – 2 hour min

$99.95 onsite visit with diagnosis.

Ala carte flat rate pricing for additional items

After Hours On Site Rate $225 – 2 hour min

$99.95 onsite visit with diagnosis.

Ala carte flat rate pricing for additional items

Emergency/Priority Response Fee $150 Included
Emergency/Priority Response Time 1 Business Day 2 hours
On Site Scheduling of Technician 3-4 days 1 days
Phone and Remote Support Sessions $50 per 1/2 hour Included
Turnaround Bench Time 2 weeks 1 business day
24/7 Remote Monitoring Not Included Included
Server stability and performance Not Included Included
Notification of unusual events Not Included Included
Dailly back up monitoring (if installed) Not Included Included
Executive Summary Monthly Report Not Included Included
AntiVirus/AntiSpyware Definition Updates Not Included Included
Clearing Internet Cache Not Included Included
Checking health of computer hardware Not Included Included
Windows Updates Not Included Included
Unlimited Remote Patch Management Not Included Included
Daily/Weekly Ticket status e-mail Not Included Included
Vendor liaison* Not Included Included
Virus/Spyware Removal and cleaning** Not Included Included
Shopping and ordering warranty parts* Not Included Included
100% No-Hassle Guarantee Not Included Included
     

* Labor only; all hardware, software, and third party services will be additional
** Machine will not be cleaned but will be rebuilt with original Operating System and applications with data transfer.